Privacy Policy

1. Information We Collect

We collect information you provide directly — such as your name, email address, and payment details when you create an account or purchase a subscription. We also collect usage data automatically, including lab activity, pages visited, and technical information such as your IP address and browser type.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services
• Process payments and manage your subscription
• Send transactional emails and product updates (you can opt out of marketing emails at any time)
• Monitor and enforce our Terms and Conditions
• Analyse aggregate usage to improve product quality

3. Sharing Your Information

We do not sell your personal data. We share data only with trusted third-party service providers that help us operate the Services (e.g. payment processors, cloud infrastructure providers, analytics tools), and only to the extent necessary to perform those services. We may also disclose information when required by law or to protect the rights and safety of KageX, our users, or others.

4. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

5. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and collect analytics and advertising measurement. In the EEA, the UK and Switzerland, analytics and advertising cookies are only set after you accept them. Elsewhere, Google Analytics and our Google ad measurement run until you reject them, except that labs.kagex.ai treats a visitor whose country it cannot tell as being in the EEA. The Meta pixel, the LinkedIn Insight tag and Mautic wait for you to accept everywhere. If you subscribe on this site, your email address is stored in Plunk so we can send the newsletter, and you can unsubscribe from any message. Your choice is shared by kagex.ai, labs.kagex.ai and sentinel.kagex.ai, always overrides these defaults, and can be changed at any time; see our Cookie Policy for how each site tells where you are and for every provider. You can also control cookies through your browser settings. Disabling cookies may affect some functionality of the Services.

If you are signed in to FreakLabs and analytics is allowed for you (you accepted it, or we can tell you are outside the EEA, the UK and Switzerland and you have not rejected it), Google Analytics also receives a pseudonymous identifier for your account: a one-way hash of our internal account ID. It is never your email address, your name or any other personal detail, and it is used only to count the same account as one user across sessions and devices.

6. Security

We implement industry-standard technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, or to restrict or object to certain processing. To exercise these rights, email us at hello@kagex.ai.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of the Services after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions, contact us at hello@kagex.ai.