Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly — such as your name, email address, and payment details when you create an account or purchase a subscription. We also collect usage data automatically, including lab activity, pages visited, and technical information such as your IP address and browser type.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services
- Process payments and manage your subscription
- Send transactional emails and product updates (you can opt out of marketing emails at any time)
- Monitor and enforce our Terms and Conditions
- Analyse aggregate usage to improve product quality
3. Sharing Your Information
We do not sell your personal data. We share data only with trusted third-party service providers that help us operate the Services (e.g. payment processors, cloud infrastructure providers, analytics tools), and only to the extent necessary to perform those services. We may also disclose information when required by law or to protect the rights and safety of KageX, our users, or others.
4. Data Retention
We retain your account data for as long as your account is active or as needed to provide the Services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.
5. Cookies and Tracking
We use cookies and similar technologies to maintain sessions, remember preferences, and collect analytics. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Services.
6. Security
We implement industry-standard technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data, or to restrict or object to certain processing. To exercise these rights, email us at hello@kagex.ai.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of the Services after changes constitutes acceptance of the updated policy.
9. Contact
For privacy-related questions, contact us at hello@kagex.ai.